Incident Management System

When

2005-2006

Category

Incident Management System

Industry

Government / Law Enforcement

Issue

After problems arising from a poorly executed implementation, our client required a data gathering and reporting application to meet the following criteria.

That it be:

1. A robust, internet based application.
2. Secure, and able to satisfy authentication using existing infrastructure yet provide it’s own internal role based security.
3. Facilitate integration with mobile devices which could operate for extended periods of time in a disconnected manner.
4. Handle data from disparate sources whilst guaranteeing data and transactional integrity.
5. Handle privacy logging such that it is always possible to know when and which user has viewed sensitive data.
6. Allow geospatial coordinates for an event to be viewed on a map or for a map location to be selected for that event and the Latitude and Longitude of that location to be discovered.

The challenge was to deliver a large system in an area where the data structures were already dictated by the previously implemented, unsatisfactory implementation. Groupware Consulting were selected for our ability and reputation to deliver technically challenging projects.

Solution

Groupware Consulting developed a large, web-based relational application, built using lightweight J2EE technology. The use of well tried architectural styles and proven, open source technologies allowed the application to be developed rapidly and efficiently. The solution provided administration, security, mobile accessibility, reporting, geospatial and mapping.

Result

Groupware Consulting showed how the use of the right frameworks and standards can reduce the complexity in design and still achieve a highly flexible and manageable application.

Groupware Consulting successfully delivered the first stage of this multi-stage project that met the entire, organization-wide requirements on budget and on time. Groupware’s Quality Assurance procedures were again proven successful and to date not a single defect has been logged against the application since production deployment was been completed.

The benefit of this system is that of having a centralized system with gains in efficiency by using modern technology, naturally converting to time and cost savings. Its external access via the internet allows real time data and remote access.

Considering the enormity and complexity of the solution required, and the technical challenge that was involved, the client was very pleased with the quality and success of the delivery which is a very positive step forward for their organization.