Projects/Issues/Help Desk/Change Management

When

2006

Category

Project Management / Issues Management / Help Desk Management / Change Management

Industry

Organizations within Government and Corporate Sector
SME’s

Issue

To build a secure, web enabled, accessible-from-anywhere system that allowed multiple parties to log and track issues.

Solution

Secure, web-based and available via the internet by open source community for implementation. The solution includes assigning ownership of issues for resolution.

Result

This tool provides invaluable assistance with the management, resourcing and tracking of projects. Because the application is web based, it facilitates information exchange and project tracking even when a client and individual developers are remote to each other.

Our clients have found this tool invaluable for managing extremely large projects and to manage all their suppliers and stakeholders. It offers peace of mind and closes the loop in communication. It significantly increases the likelihood that projects are finalised on time and budget.